Privacy Policy

Who we are

This website is operated by Growell Global Sdn Bhd, No. 21-G, Avenue 1, Avenue Ampang, Taman Pandan Mesra, Ampang, 40170 Selangor, Malaysia. We are responsible for the personal data you share with us through growelglobes.com.

What we collect

• Contact details: your name, email address, phone number, and shipping and billing addresses.
• Order details: the products you buy and your order history.
• Payment details: handled by our payment provider. We never see or store your full card number.
• Browsing data: your IP address, device and browser type, and the pages you visit, collected through cookies.

How we use it

• To process, ship and support your orders.
• To respond to your questions and requests.
• To prevent fraud and keep our site secure.
• To send marketing emails, only if you have opted in. You can unsubscribe at any time.
• To meet our legal and accounting obligations.

Who we share it with

We share your data only with the service providers we need to run the store: our payment provider (Stripe), delivery couriers, our email provider and our website host. Each processes your data only on our instructions. We never sell your personal data.

International transfers

Our service providers may store data outside your country, including in the United States. Where required, we rely on appropriate safeguards for these transfers.

How long we keep it

We keep order records for as long as tax and accounting law requires, and all other data only for as long as we need it for the purposes above.

Your rights

Depending on where you live — including under Malaysia's Personal Data Protection Act 2010, the EU and UK GDPR, and California privacy law — you may have the right to access, correct or delete your data, to object to or restrict how we use it, and to withdraw consent. To make a request, email support@growellglobe.com. You may also complain to your local data protection authority.

Cookies

Your shopping bag is saved in your own browser so it is still there when you come back. Our payment provider uses essential cookies to process checkout securely. Where the law requires it, we will ask for your consent before setting analytics or marketing cookies.

Contact

Questions about this policy can be sent to support@growellglobe.com.