Frequently asked questions
Can’t find your answer? Email support@growellglobe.com. We reply within one business day.
Orders & payment
When is my card charged?
Once, when you place your order at checkout. We never charge you later or split the payment without asking.
Which payment methods do you accept?
Payment is taken securely by Stripe. You can pay by Visa, Mastercard or American Express, and by Apple Pay or Google Pay on supported devices. Available options are shown at checkout.
Can I change or cancel my order?
Yes, as long as it hasn't been dispatched yet. Email support@growellglobe.com as soon as possible with your order number and we'll update or cancel it. Once an order has shipped, you can return it instead.
Will I get an order confirmation?
Yes. You will receive a confirmation email straight after checkout, and a second email with tracking when your order ships. If you don’t see them, check your spam folder.
Shipping & delivery
Where do you ship from?
Every order is packed and dispatched from Ampang, Selangor, Malaysia.
How long will delivery take?
Orders are dispatched within 1–2 business days. Delivery to the United States then usually takes 10–15 days. You'll see an estimated arrival date on every product page and in your bag before you pay.
How much is shipping?
Standard tracked shipping to the United States is USD 12.95, and it's free on orders over USD 80. Rates for every region are in our shipping policy, and the exact cost is shown at checkout before you pay. See all shipping rates
Will I have to pay import duties?
Orders shipped outside Malaysia may be charged import duties or taxes by your country’s customs authority, payable on delivery. Whether they apply depends on your country and your order value.
My order hasn’t arrived. What should I do?
Check the tracking link in your shipping email first. If the parcel hasn't arrived 7 days after the end of its estimated delivery window, email support@growellglobe.com and we'll open an investigation with the courier.
Returns & sizing
What is your returns policy?
You can return unworn, unwashed items with their tags attached within 30 days of delivery. Email us first and we'll send you instructions.
Who pays for return postage?
You do, unless the item is faulty or we sent you the wrong item. In those cases we cover it.
When will I get my refund?
We process refunds within 5 business days of receiving and checking your return. Your bank may take a further 5–10 business days to show it.
Can I exchange for a different size?
Yes. Email support@growellglobe.com with your order number and the size you need, and we'll check it's in stock before you send the original back.
How do I find my size?
Each product page lists that garment’s own measurements. Compare them with a similar piece you already own. Our size guide explains how to measure. Open the size guide